Refund policy

1. Returns:

Eligibility: Returns are accepted within 14 days of the original purchase date.

Condition: Items must be unused, unopened, and in their original packaging. Damaged or used products will not be accepted.

Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization number and instructions on how to return the items.

Shipping Costs: The buyer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

2. Refunds:

Processing Time: Refunds will be processed within 7-14 business days after we receive and inspect the returned items.

Method: Refunds will be issued to the original payment method used for the purchase.

Restocking Fee: A restocking fee of [percentage/amount] may apply for non-defective returns.

3. Damaged or Defective Items:

Reporting: If you receive a damaged or defective product, please contact us within 7 days of receiving your order.

Replacement or Refund: We will offer a replacement or a full refund for damaged or defective items, including return shipping costs.

4.Non-Returnable Items:

Items sold as final sale or marked as non-returnable on our website are not eligible for return or refund.

5.Order Cancelation:

Cancelation window: Orders can only be canceled within 24 hours of purchase.

After this period, your order will be processed, and cancellation will no longer be possible.

Refund Processing: Approved cancellations will be refunded within 14 - 30 days.

The refund will be processed back to your original payment method.

The exact time for the refund to reflect may vary depending on your bank or payment provider.

Non-Refundable Orders: Orders that have already been shipped or are in transit cannot be canceled or refunded.